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This book collects our 2014 posts into one neat package, now with all-new discussion questions for an even better experience. Join us for thoughts and discussions about healthcare topics like patient experience, employee engagement, and marketing-- But in a tone that won't make you feel like you've had a visit from the anesthesiologist.


Read the first 3 chapters online


Order the Print Book

$16.50Add to cart

(includes S&H)

Buy the Ebook on Amazon

For orders of 4 or more:

Contact Feliza @ for bulk discounts

Healthcare organizations are using our book in all kinds of ways: customer-service training, employee book club, staff-meeting topics

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