Contact Us: 317.644.2442

Healthcare Management SolutionsSolutions2

Recourse Resource is an Indianapolis-based consulting firm specializing in healthcare organizations. We help you gain a better understanding of your patients and employees.

As a consultant-partner, we work with you to create a holistic approach to your organization’s healthcare experience strategy.

We provide solutions for teams that want to revamp their toolkit and distinguish themselves as leaders in patient experience and employee engagement.

 


Click on the menu (+) below for more details about our expertise
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Patient Experience Solutions

PX-Trans
Only the best for your guests (or patients)…We know you want to give the highest-quality service to anyone under your care. But what does that really mean? Recourse Resource is here to help you kick things up a notch with specific, measurable solutions to your patient-experience conundrums.
Our services include:

  • Customer relations program development
  • Training to identify and enhance service touchpoints
  • Service recovery program development
  • Department / role specific customer service training
  • Patient / family concierge program development

Employee Engagement Solutions

There’s no ‘I’ in team, but there are two in “I Quit!”
Engaged employees mean satisfied customers, a more efficient day-to-day, and a better bottom line. But engagement doesn’t happen by accident: it starts with purposeful employee selection and continues by finding the right onboarding, training, and development opportunities for each employee.
Our services include:

  • Development of employee onboarding / orientation program
  • New employee service excellence training
  • Service excellence refresher training
  • Development of employee reward and recognition program
  • Employee concierge program development
  • Leadership development training
  • Team development and cohesion training programs

Healthcare Sales & Marketing Solutions

It’s just like Mom always said…
It’s what’s on the inside that really matters. At Recourse Resource, we think marketing isn’t about misdirection — it’s about authenticity. Want branding that shows off what truly makes your organization great? We’re here to help with a full range of marketing services. From web design to blogging to collateral development, Recourse Resource has you covered.
Our services include:

  • Marketing plan development and execution
  • Brand and corporate identity, including logo, website, and collateral material development
  • Optimization of existing marketing plans with deliverables for customer experience and employee engagement
  • Full-service content creation and ghostwriting for editorial, web, social media, or crisis management
  • Social media strategy and implementation
  • External / internal marketing systems development and evaluation
  • Event promotion, production, and management
  • Customized marketing and sales training

Operations & Management Solutions

Cogs

Nitty, meet Gritty…
We want to help you with all the big and little details that create a stellar healthcare experience. Want us to create a whole program, and execute it, too? Need us to write your new policies and procedures manual?

Let’s do this.

Our services include:

  • Program development and execution
  • Start-up assistance
  • Development of custom policies and procedures manuals, forms, and documentation tools
  • Operating systems health check
  • Licensure / certification process coordination
  • Employee training and development programs

Unique Tools for Adult Day Providers

Details, Oriented.

Are you an adult day administrator who’s ready to take your ops to the next level? Recourse Resource can create customized policies and procedures manuals, forms, and documentation tools — perfect for getting (and keeping) your facility up and running.

Our services include:

  • Policies and procedures manuals that cover vital topics specific to the needs of adult day service providers
  • Documentation tools that set up your staff for success and help ensure accountability
  • Internal and external forms developed with your facility in mind
  • Adult day services Certified Program Assistant training

Do you have something else in mind?

We’d love to hear from you.

Many of our clients have reached out to us to solve unique challenges
(which may not be listed above) because our philosophy is in line with their goals.

If you think we’d be a good fit for something —

Let’s Talk!

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