Contact Us: 317.644.2442

Our Focus

Let’s transform the healthcare experience.

We’re here to support the patient experience efforts of healthcare organizations by exploring their processes and people to strengthen a company from the inside out.

We want to help your healthcare organization develop a system of care designed to address the needs of the whole patient — and reap the positive impacts on your patients, staff, and bottom line.

Our multi-faceted approach incorporates personalized, actionable strategies focused on:

Our belief is that these three aspects are interdependent, and when they operate in sync, the synergies reduce team and process inefficiencies and increase fiscal vitality.


What’s in a Name?

Recourse:
a: a turning to someone or something for help
b: a source of help or strength

Resource:
a: a source of supply or support
b: a source of information or expertise

For some our name is catchy and for some it’s a tongue twister.

For us, it means that we partner with healthcare organizations to help them meet a diverse range of goals. While ideally organizations will go it alone using their internal talent and resources, there are times when additional support and assistance is needed.

That’s where we come in. As a resource for a recourse, we enhance the efforts of our client organizations by helping navigate teams and efforts to a strategic, focused outcome.


Leadership

 

emilyEmily D. Tisdale is the Founder and Principal Consultant of Recourse Resource Consulting.

She combines 15 years of experience in operations, marketing, and sales among hospital, senior care, and home- and community-based settings.

Emily is a mission-driven leader who specializes in sharing her unique blend of expertise with organizations who seek a true consultant-partner to build a multi-faceted approach to the healthcare experience.

More about Emily

Emily started her journey in healthcare experience advocacy as a unit clerk at a cardiovascular hospital, where she was plucked by her boss to fill a newly created, experimental role in patient advocacy. Noting her natural ability to connect with patients, her supervisor set her free to talk with patients, pinpoint their frustrations, and create solutions that dramatically improved the unit’s patient satisfaction scores. It was in that role that Emily realized the big impact that the “little things” made on both the patient and employee experience.
She credits that role for developing her interest in patient and employee satisfaction and continues to excel in positions where she can manage, guide, and improve relationships between healthcare organizations and the customers they serve.Emily received her bachelor’s degree in business administration from the University of Central Oklahoma and graduated with honors from Northern Arizona University where she earned her master of education degree, with focus on counseling and human relations.
A resident of Indiana, Emily prides herself on being a transplanted Hoosier and enjoys watching Colts football and spending time with her husband and their two children.

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