Employee satisfaction is just the start.
Employee engagement begins when employees understand their role and impact on the organization’s success. An employee’s full potential is realized when they know how they fit into the big picture.
Marketing is no longer a one-sided conversation.
Marketing, patient experience, and employee engagement are interdependent…and an organization’s success is dependent upon these three aspects operating in sync.
Healthcare experiences are complex.
Healthcare organizations must take into account not just the science of medicine, but also the art of caring … and it all starts with their customers – the patient, the patient’s support network of family and friends, and the employees.
Analysis and solutions in the healthcare sector
A successful healthcare experience starts with managing the customer experience.
That depends on whom the organization defines as the customer. Many define their customer as the patient and stop at that, when in reality, the customer is more than just the patient.
A healthcare organization’s customers include
At Recourse Resource, we’re guided by our belief that a successful healthcare experience occurs when the varied expectations and experiences of each type of customer is considered and addressed.
As a leading healthcare experience firm, Recourse Resource partners with healthcare organizations to optimize processes and people to produce sustainable outcomes in patient experience, employee engagement, and marketing.
We help organizations change the way healthcare is experienced.
Services OverviewOur services at a glance
Who We ServeBusinesses we have helped