Healthcare organizations must take into account not just the science of medicine, but also the art of caring … and it all starts with their customers – the patient and the patient’s support network of family and friends.
Employee satisfaction is just the start. Employee engagement begins when employees understand their role and impact on the organization’s success. An employee’s full potential is realized when they know how they fit into the big picture.
Marketing is no longer a one-sided conversation. Marketing, patient experience, and employee engagement are interdependent… and an organization’s success is dependent upon these three aspects operating in sync.